Mirorim | Privacy Policy

Effective Date: [Insert Date]

1. Introduction

Welcome to Mirorim, operated by Sartomax. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information.

Types of Data Collected

Personal Data

Account Information: Name, email, payment information.
Usage Data: Features used, time spent on the platform.
Content: Created or uploaded by users.

Non-Personal Data

Cookies: Used for authentication.
IP Addresses and Device Information: Collected for analytics and security purposes.

Data Collection Methods

We collect data through:

Forms: Information provided during account creation and usage.
Cookies: Managed through browser settings.
Analytics Tools: Google Analytics and ChatGPT.

Purpose of Data Collection

We collect data to:

Provide and improve our services.
Process payments and manage subscriptions.
Conduct analytics to enhance user experience.
Ensure personalized and secure use of the platform.

Data Sharing and Disclosure

We share data with third parties only for:

Analytics Purposes: Using tools like Google Analytics and ChatGPT to enhance user experience. Google Analytics processes anonymized data to provide insights on user behavior, while ChatGPT processes user interactions to improve service quality, adhering to strict data protection standards.
Legal Compliance: As required by law or to protect our rights.

User Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data upon user request.
Right to Restrict Processing: Limit the processing of your data under certain conditions.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to data processing for direct marketing or specific situations.
Rights Related to Automated Decision Making: Not to be subject to decisions based solely on automated processing.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days. Typically, data subject requests follow these steps: submission of the request, identity verification, identification of the request, data collection and packaging, and fulfilling the request .

Data Security

We employ robust security measures, including:

Data Encryption: TLS 1.3 protocol for data in transit.
Access Control: Multi-factor authentication (MFA) and role-based access control (RBAC).
Logging and Auditing: All access to user data is logged and regularly audited.

In the event of a data breach, we will notify affected users within 72 hours via email and provide details on the nature of the breach, the data involved, and steps taken to mitigate the impact .

Data Retention

Retention Period: Data is retained for 6 months after account termination upon user request.
Data Deletion: Users can request data export and deletion at any time by contacting our Data Protection Officer.

International Data Transfers

We operate servers in Germany and France, ensuring:

Efficient Access and Data Redundancy: To provide seamless services and ensure backup.
Data Protection: Adherence to international data protection standards.

Children’s Privacy

Mirorim is intended for users aged 13 and older, in compliance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal data from children under 13. If we learn that we have collected such data, we will take steps to delete it. Parents or guardians can contact us to request the deletion of data collected from minors .

Policy Updates

Notification Methods: Email, in-app notifications, and website announcements.
Notice Period: Changes take effect 30 days after notification.

Contact Information

For any privacy-related inquiries, please contact us at: [email protected]

Warranty Disclaimer

Mirorim is provided “as is” without warranties of any kind. We do not guarantee uninterrupted, timely, secure, or error-free service.

Limitation of Liability

Mirorim is not liable for indirect, incidental, special, consequential, or punitive damages. Our maximum liability is limited to the amount paid by the user in the last 12 months.

Acceptable Use Policy

Users must comply with our Acceptable Use Policy, which includes:

Lawful Use: Using the platform in accordance with all applicable laws.
Security: Protecting login information and reporting security breaches.
Prohibited Activities: Avoid illegal activities such as malware distribution, unauthorized access, harassment, and sharing copyrighted material without permission .

Dispute Resolution

Disputes will be resolved through mediation, arbitration, negotiation, conciliation, or online dispute resolution (ODR) in accordance with the rules of the Sultanate of Oman.

Governing Law and Jurisdiction

The laws of the Sultanate of Oman govern this privacy policy. The courts of Oman have exclusive jurisdiction over any disputes.

Refund Policy

Free Trial: 3 months free trial.
Money-Back Guarantee: 30-day refund for unsatisfied users.
Monthly Subscriptions: No refunds for unused periods after cancellation.
Enterprise Solutions: Negotiable refund terms.

Third-Party Services

Mirorim uses third-party services like Google Analytics and ChatGPT to enhance user experience, adhering to strict data protection standards. We have Data Processing Agreements (DPAs) in place with all third parties that process user data, ensuring compliance with data protection regulations and safeguarding user data.